Eurodirt Return Policy
Ordering:
You are welcome to place your order via email or telephone. Orders are dispatched the same day unless an item has to be special ordered; the order is then dispatched when the item is available. All Visa/MasterCard charges are put through the day the order is shipped to the customer.
Returns:
What can be returned? New merchandise in its original packaging can be returned for credit. Please always include the original sales receipt together with the reason for the return.
Parts/accessories that have been purchased new and then used or “run in” by the customer i.e.: bolt impressions. modifications or drilling ofthe part. (This means you can not install a part and then remove it and expect a credit/refund). These are not returnable under any circumstances. Electrical parts are also not returnable.
Why can t I return electrical parts? As in most industries, electrical components are not returnable. These types of parts are frequently purchased by persons trying to fix a problem by process of trial and elimination, improper installation and additional unrecognized problems can inadvertently damage electrical parts. Items we sell are not warranted against damage caused by improper installation, modifications, mistakes or misdiagnosis. We may have available “loaner electrical parts for purpose of electrical diagnosis. Just ask for our help in these situations.
Helmets, boots, and clothing will be exchanged for a different size or color if incorrect. We will refund you the price of an itemif there is a defect or an item is damaged during shipping.
What fees apply to returned items? All items returned for credit will be subject to a 20% re-stocking fee. The reason for this rule: Our personnel cannot do the work of invoicing and packaging outgoing shipment, incoming returns, and return credits without compensation. A motorcycle parts/accessories warehouse cannot deplete its warehouse stock simply to loan merchandise to its customers upon their speculation that “They mighi want it,” and just because of a “change of mind”, they want to return it for a refund. The 20% fee covers our cost of processing returns resulting from failed transactions or misunderstandings.
To avoid the 20% re--stocking fee you may wish to consider keeping the item.
Is there a time limit for a return? No returns are accepted after 30 days. We are not a
trading company i.e.: if you purchase some parts, and you have them longer than 30
days and decide you would like to return them for a credit or exchange, that would be a
trade, and we do not accept trades.
/Vhat should be included in a return package? Please include a copy of the original 5ales receipt. Please mark on the receipt the reason for the return.
Can I get a refund? We do not refund money on returned items. Returned items will be credited to your next sales receipt.
Do you make exceptions to these rules? In most cases, no exceptions are allowed. If you feel you need a special exception, we will discuss it on a case by case basis.
Exchanges:
What is the policy on exchanges? If, for example, you receive a helmet and it is too smaIl, we will send you a different size. However, we will have to issue another sales receipt and charge you for the second helmet until we receive the original one back into stock.
